What is it?
The new Customer Journey panel on the Business Center dashboard represents the key stages that people go through to become your clients’ customers. It is intended to help your clients understand each stage, and to provide tactics to improve their current and prospective customers’ experience at each stage of the process.
How does it work?
When users enter your client-facing app, they will see the introductory frame explaining the Customer Journey. Clicking Get started will walk a user through each stage. Users can also click on each stage individually to view more information.
Each section contains a key workflow that your clients can do to improve their customer journey. If there is an applicable product activated on the account, there will be a call to action where they can immediately take steps to improve that specific stage of the customer journey.
Learn more by reading the full article on the Customer Journey in Business Center.
If you would like to disable the Customer Journey in your client-facing app, go to Partner Center > Administration > Customize > Business Center > uncheck "Display Customer Journey".
Who gets it?
This feature is currently available for Early Access partners. The Customer Journey will be available in Business Center for all partners on May 20th.