What is it?
You will have the ability to monitor all questions and answers from Google Q&A. Respond to questions and ask and answer helpful FAQ for your customers from within Reputation Management Express and Pro.
When is it available?
This feature became available on March 5th, 2020.
Why is it important?
Google Q&A is another highly visible way for customers and the public to interact with businesses online. Just like with online reviews, it is important to monitor and respond to Google Q&A activity. Any Google user can write a question and any Google user can answer that question. This makes it lucrative that business owners are alerted to new questions so they can be the first to respond. Business owners should also populate their Google Q&A with FAQs to answer customer questions in advance.
Google Q&A allows the business to:
- Create meaningful communication with current and potential customers
- Have an effortless exchange of requests, advice, and help between business owners and consumers
- Highlight a business’s most important FAQs to save time for both owners and customers
- Avoid confusing or wrong information about a business
- Capture data about customer needs and desires
- Boost rankings in search results
How does it work?
This new feature will be available in all Reputation Management Express and Pro accounts.
Go to Reputation Management > Google Q&A
At the top of the page, you will see the total number of questions the business has, the total number of questions that have been answered by the business owner, and the total that have been unanswered by the business owner.
Below that, you will see a feed of questions and answers. Type an answer into the text field and click Answer to have it posted directly to Google.
To ask a question on Google Q&A, click Ask a question in the top right. Type in the question you’d like to ask and click Submit. Type the answer to the question into the text field and click Answer.
After the initial release of Google Q&A in Reputation Management Express and Pro, we will be rolling it out to the following areas of the Vendasta platform:
- Multi-Location Business Center
- Monitor, ask, and answer questions for all locations in a brand
- Task Manager
- Create a task when a question has been left on Google Q&A