How do I ignore activation errors in orders?

If you have an order with activation errors, you can choose to ignore those errors.

Ignore individual errors

Note: It is only possible to ignore individual errors for orders placed after Jan 1, 2020. For orders created before this date, you can still ignore all errors.

1. Go to Partner Center > Sales > Orders
2. Click on an order with the status Activation errors
   • You can filter to orders with these errors in the under Order Filters > Status
3. Scroll down to Packages
4. Click the package marked with an error
5. Click  > Ignore Errors next to the product with errors

Ignore all errors

1. Go to Partner Center > Sales > Orders
2. Click on an order with the status Activation errors
   • You can filter to orders with these errors in the under Order Filters > Status
3. Click Ignore All Errors