Social Marketing tracks data on the Reach and Engagement (Facebook reactions, shares, likes, etc.) on all posts made via the app. This data appears in the Post Performance tab in Social Marketing. However, certain social networks restrict the information Social Marketing can pull in from posts published before an account has been connected to Social Marketing.
The tables below specify what kinds of posts and relevant information can be gathered by Social Marketing.
Newly-connected accounts
Once an account has been connected to Social Marketing, the app will begin pulling in the following information for posts made on that account before it was connected.
|
Previous posts |
Reach and Engagement data on previous posts |
Customer replies on previous posts |
|
|
|
Yes |
No |
Yes |
|
|
Yes |
No |
No |
|
|
Yes |
Yes |
Yes |
|
GMB |
No |
No |
No |
|
|
No |
No |
No |
Posts published through Social Marketing
The following information is monitored for posts that have been published via Social Marketing.
|
Post content (text, media, links, etc.) |
Reach and Engagement data |
Customer replies |
|
|
|
Yes |
Yes |
Yes |
|
|
Yes |
Yes |
No |
|
|
Yes |
Yes |
Yes |
|
GMB |
Yes |
Yes |
No |
|
|
Yes |
Yes |
No |