On May 9th, 2019, Vendasta has enabled a new option for Partners to choose to use a source-based listing percentage instead of an industry-based listing score in Reputation Management, Business Center Executive Report and Multi-Location Reporting.
Why is it important?
This update is important for partners who want to only grade businesses on their presence and accuracy on the listing sources they’ve chosen to grade, and not against other businesses of the same category.
Prior to this update, we had only one option for calculated a listing score: by comparing a business’s listing presence and accuracy against other businesses in the same category. This is still our preferred method for scoring listings as it has many advantages, including not swinging wildly when new sources are added or removed, and helps business’s know how they’re doing against their competitors and other businesses of the same taxonomy.
How do I control these settings?
By default, partners will display a point-based score for listings in Reputation Management and Business Center. We recommend keeping these settings; as Vendasta adds more listing sources to Reputation Management, this will not affect the point score.
To turn off the point-based score (and enable the percentage based score), from Partner Center, click Administration > Customize > General Product Settings. Then, under Reputation Management, uncheck Calculate Listing scores using points.
Since the point-based score and percentage-based score measure a business’s listing presence differently, this update may impact the grade score displayed in the Business Center Executive Report.
For example: Brewed Awakening Coffee Shop has accurate information on 10 sites. Since the majority of those sites are highly important (such as Google and Facebook), this business received a high listing point score in their Business Center Executive Report.
However, this business sees a percentage-based score within the Listings tab of Reputation Management. Since the partner has set the list to 20 total listing sites, and because this business is only found on 10 listing sites, this business sees a poor score.
With this update, this particular business will see the lower score displayed in Reputation Management replacing the higher score reflected within the Business Center Executive Report.