What is it?
Users of Customer Voice now have the ability to customize the content of SMS review request templates. Users are able to edit a default template or create a new one and save templates for future use. *Only available with SMS add-on.
Why is it important?
Engage customers and gather more feedback with personalized branding and messaging relevant to your business and your customers. Use the Template Editor to choose from default templates to customize, create new templates from scratch, preview a review request, or quickly switch between templates from a drop-down menu to save time.
To further customize, you have the option to add variables to be populated from a customer list, such as Customer Name or Business Name.
Users have greater control over the content that they send to their customers. Businesses with customers in different contexts and languages are able to easily customize their message content to the point where communication sent from Customer Voice is no longer restricted to a review request.
How does it work?
- Go to Customer Voice > Templates
- Click on New Template
- Choose a default template to edit with your custom content, or create a new custom template from a blank option.
- Preview your customized template, save, or delete it.
Previously-saved templates can also be edited.
Before sending a review request to your customers, you have the option to preview your message and confirm or change the template being used from a drop-down menu at the top of the page.
Who gets it?
All accounts with Customer Voice.
*Only available with SMS add-ons.