When transferring G Suite, existing G Suite users are not associated with Business App. This is designed to prevent any interruption to their existing services. Should you wish for your clients to receive all of the benefits of Business App–such as a singular login for all products and access to their executive report–you can manually enable this connection in one of two ways.
Please note that doing so will affect all users associated with the G Suite domain and should be done after the transfer has been completed. Part of this setup must be completed by a Google administrator for the domain.
Creating Business App users
Before you are able to allow users to access G Suite through Business App, you'll first need to ensure their Business App user has been created and assigned to the correct account.
For full details, you can view the associated steps. It is strongly recommended that the Business App user's email address match that of the Google account.
Linking G Suite and Business App users
To complete the connection, you will need to link the G Suite and Business App users together. Of note, to ensure the connection works smoothly, we recommend users have their Business App and Google Admin passwords match.
Enabling Business App connections
Enabling SSO connections through Google's admin panel
- Have your client browse to https://admin.google.com/ and login as their existing G Suite user.
- Have them click Security.
- Set up single sign-on (SSO).
- Have them click Setup SSO with third party identity provider.
- All information within this section should be left as default. This will have been populated when the transfer went through.
Please note that completing this step will redirect users to Business App when they log in to G Suite. Afterward, they will be able to select G Suite from their products to access their suite of apps.