On Thursday, September 28th, 2018, Facebook announced that they were expiring 50 million tokens due to a recently discovered security exploit. Companies–such as Vendasta–make use of these tokens to allow users to post to Facebook. As per their official statement:
Here is the action we have already taken. First, we’ve fixed the vulnerability and informed law enforcement.
Second, we have reset the access tokens of the almost 50 million accounts we know were affected to protect their security. We’re also taking the precautionary step of resetting access tokens for another 40 million accounts that have been subject to a “View As” look-up in the last year. As a result, around 90 million people will now have to log back in to Facebook, or any of their apps that use Facebook Login. After they have logged back in, people will get a notification at the top of their News Feed explaining what happened.
To view the full details of their statement, click here.
What this means for you
If you or your clients use Social Marketing–either directly or through Concierge–you may notice that your account has been disconnected. To ensure you can continue to post, you will need to reconnect these accounts through Social Marketing. This can be done by logging in and clicking the banner that will appear at the top of Social Marketing.
Outside of Social Marketing, if you have used Facebook on any device (such as your cell phone via the Facebook app), you may be prompted to log in again.
Please be aware that passwords have not be compromised. While it is recommended to change your password on a regular basis, users do not need to as part of this vulnerability.
If you have any questions or concerns about how to re-connect your accounts in Social Marketing, please contact email@example.com or call 844-955-6650.