What is it?
Similar to the email review request process, users will now have the ability to bulk upload a customer list .csv file and send SMS review requests. Within the Customer Voice app click Request Reviews > Bulk Add Customers & Send SMS.
Users will also have the ability to select multiple customers and send bulk SMS review requests through the customer table. Please note that the daily limit for sending SMS review requests is 150 messages.
This feature is available to all partners August 16, 2018.
Why is it important?
Within minutes, you now have the ability to reach out to your large customer base directly through the most accessible channel—their phone.
By uploading your customer list and sending bulk review requests via text message you can reach your customers more quickly and easily.
How does it work?
To bulk upload a customer list .csv file with mobile phone numbers:
- Go to Customer Voice > Request Reviews > Bulk Upload SMS & Send Requests
- Upload your customer list in a .csv file format. *Please note that the appropriate field headings must be included in the first row of the .csv document. Field headings may include: first name, last name, email and phone number.
3. Choose appropriate mapping fields, for example, first name, last name, email, phone number.
4. Click Save & Continue > Click Send
OR - Send bulk SMS review requests to a customer list that has been previously uploaded:
Go to the customer table in the Customer Voice App. Select multiple customers that are listed with a phone number. Click the Actions button > Send SMS (0/500 Sent)
Who gets it?
All users of the Customer Voice Product.