Each of the following options can be accessed from Partner Center > Administration > Billing.
Billing Metrics
On the Billing Metrics tab, you can view a breakdown of how the markets and products you have enabled are performing for the month. This is useful for analyzing which products are your best performers, allowing you to ramp up attention to those that are doing best, or to focus on improving products that aren't performing as well as expected.
This screen is broken down as follows:
- Market - The market the product is assigned to. This is only available when the Group by market option is selected.
- Product - The product the row pertains to.
- Churn - The percentage of accounts that have had the product deactivated that month.
- Retention - The percentage of accounts that have retained their subscription to that product since the previous month.
- Starting Balance - The number of accounts that had the product active at the start of the month
- Activations - The number of new activations of the product since the start of the month.
- Total Billable - The sum of the starting balance and activations that month.
- Deactivations - The number of subscriptions for the product that have expired or been canceled.
Billing Reports
The Billing Reports tab allows you to download a CSV copy of your current billing breakdown. These provide an itemized list of all products you are being billed for, as well as which accounts they are associated to. This is useful in ensuring you bill your clients appropriately, as well as to give you information on when products were activated or expired.
In most cases, you’ll likely want to download the CSVs listed in the All row.
Estimated Usage
The Estimated Usage tab breaks down how much you’ll pay at the end of the month based on the products currently active. Keep in mind that this estimate does not include any charges that pertain to managed services.
Account Breakdown
The Account Breakdown tab is designed to show you which products are part of the current billing cycle. It allows you to easily see which products were active on an account during the month, as well as when those products will expire (if they are set to).
Contract Pricing
The Contract Pricing tab breaks down the cost of each product and service currently available to you. This will show you the wholesale price, allowing you to make an informed decision on how much to charge your clients. It also gives you insight to what you will be charged for each product.
Billing Information
The Manage Billing Info button will allow you to change your payment method. You can add additional payment methods as well as remove any that are currently saved. We currently accept Visa, Mastercard, and Amex.
Billing Settings
The Billing Settings button allows you to set your company’s information as it will appear on invoices. This includes company name, business address, and contact.
Product Billing
When you activate a product for an account (except for “one-time” products), that product will be scheduled to renew automatically based on its billing frequency (i.e., monthly or yearly).
If you cancel a product before its renewal date, that product will continue to remain active until that date, at which time it will deactivate automatically.
At the beginning of each calendar month, we’ll invoice you for all of the products that were activated or had automatically renewed in the previous calendar month.
Example
If you activate Reputation Management for an account on June 24th, it will be scheduled to renew on July 24th, and we’ll invoice you for that one month of access (i.e., June 24th to July 23rd) at the beginning of July.
If you cancel Reputation Management before its renewal date of July 24th, it will remain active until July 24th, but we won’t invoice you at the beginning of August.
If you don’t cancel Reputation Management before its renewal date of July 24th, it will automatically renew, it will be scheduled to renew again automatically on August 24th, and we’ll invoice you for that one month of access (i.e., July 24th to August 23rd) at the beginning of August.
FAQs
What payment methods are accepted?
A credit card is required on file for all partners. We currently accept Visa, Mastercard, and Amex. For further concerns, feel free to direct them to billingsupport@vendasta.com.
How will I be invoiced?
Billing reports for the previous month are generated on the 1st of the month. Invoices are then sent to you by the 10th of the month.
The monthly invoice contains the following:
- One time Snapshot Reports at $2 each.
- Software and service fees for activated products (monthly, yearly, and one time).
- Monthly and one-time Digital Agency fees, if applicable.
- Digital Advertising fees are precharged prior to any work beginning.
To get a mid-month estimate on your upcoming invoice, check Partner Center > Administration > Billing > Estimated Usage. Need to double check your cost of goods and services? Swing over to Contract Pricing there as well.
Pro Tip: Digital Agency is billed on a single line item and all markets are invoiced together by default. If you require a deeper accounting breakdown, please contact your Partner Success Manager to discuss your options further.
Please note that when activating products billed monthly, you will receive a full month of service even if you cancel. Because of this, we do not prorate pricing.
Will I be automatically charged?
Yes. Each month, we will send your agency invoice(s) that include your subscription and any active products and services, due Net10. We will then charge the credit card on file in Net10.
If you have a dispute with your current invoice, please contact billingsupport@vendasta.com prior to the Due Date in the top-right corner.
What currency do you bill in?
Our prices reflect USD. If you’re an agency outside of the U.S. and have questions about our pricing, please contact us.
Does it cost money for additional users or salespeople accounts?
Not at all! Unlike other CRMs, we do not charge for additional users. Got a team of 5 salespeople? No problem! How about 500? Same price!
Are there any separate email sending fees?
Not at all! With Vendasta, you can send an unlimited amount of emails on campaigns at no charge. However, you can supercharge your prospecting efforts with Snapshot Report, which costs $2/account.
How will my first invoice be processed?
Your onboarding fee, if applicable, will be charged immediately.
Monthly invoices will be emailed around the 1st of the month:
- Subscription is billed for the current month
- Software fees are for the previous month
Important: Your first invoice will also have a prorated subscription fee for your signing month plus a full subscription for the following month.
Do I need to pay for setup or onboarding fees?
Yes. Our local marketing platform is about more than just using a bunch software to get stuff done; it’s about transforming your business and the businesses of your clients. That’s much easier to do in the thriving ecosystem of Vendasta customer training programs and with the personal support of our famously passionate Success team.
Why am I sent more than one invoice monthly?
Due to limitations with our billing system, products that are activated “yearly” or “one time” must be billed separately. We apologize for any inconvenience.
Is the wholesale cost of products charged on a per-client basis?
Our products are charged on a per-location basis, not per user. For example, you can activate Reputation Management once for the business Joe’s Flowers, but grant unlimited access to everyone who works for Joe.