Managing orders

Partner Center admins are able to either approve or decline orders.

Approving Orders

Declining Orders

Fulfilling Orders

Approving Orders

1. From Partner Center > Sales > Orders, click the Order ID.
2. Review the order to ensure accuracy, particularly the following:
   • Any warnings at the top of the page, such as orders that contain products already activated.
   • Any Notes listed under the "Order Details" section.
   • All Packages in the order, including all products associated with those packages.
3. Click Approve in the top right or bottom of the screen.
4. Click Approve & Continue.

After approving the order, the salesperson will receive email confirmation.

Declining Orders

1. From Partner Center > Sales > Orders, click the Order ID.
2. Review the order to ensure accuracy, particularly the following:
   • Any warnings at the top of the page, such as orders that contain products already activated.
   • Any Notes listed under the "Order Details" section.
   • All Packages in the order, including all products associated with those packages.
3. Click Decline in the top right or bottom of the screen.
4. Enter a message to inform the salesperson why you've rejected the order.
5. Click Decline.

Fulfilling Orders

After approving an order, you'll need to fulfill it.

1. From Partner Center > Sales > Orders, click the Order ID.
2. Fill in any required information not already populated by the salesperson. These fields are marked with an asterisk.
3. Click the I understand... checkbox at the bottom of the screen.
4. Click Activate Product.