Partner Center admins are able to either approve or decline orders.
Approving Orders
- From Partner Center > Sales > Orders, click the Order ID.
- Review the order to ensure accuracy, particularly the following:
- Any warnings at the top of the page, such as orders that contain products already activated.
- Any Notes listed under the "Order Details" section.
- All Packages in the order, including all products associated with those packages.
- Click Approve in the top right or bottom of the screen.
- Click Approve & Continue.
After approving the order, the salesperson will receive email confirmation.
Declining Orders
- From Partner Center > Sales > Orders, click the Order ID.
- Review the order to ensure accuracy, particularly the following:
- Any warnings at the top of the page, such as orders that contain products already activated.
- Any Notes listed under the "Order Details" section.
- All Packages in the order, including all products associated with those packages.
- Click Decline in the top right or bottom of the screen.
- Enter a message to inform the salesperson why you've rejected the order.
- Click Decline.
Fulfilling Orders
After approving an order, you'll need to fulfill it.
- From Partner Center > Sales > Orders, click the Order ID.
- Fill in any required information not already populated by the salesperson. These fields are marked with an asterisk.
- Click the I understand... checkbox at the bottom of the screen.
- Click Activate Product.