Welcome to a true partnership.
Use this guide to learn what resources are available to help you complete some of the most essential tasks.
Success On-Demand
All Vendasta partners have access to our Success On-Demand department. These experts can answer your questions or put you in touch with those who can. Some examples of topics they can assist you with:
- Platform Assistance
- Sales Advice
- Marketplace Strategy
- Admin Support
- Billing
- Platform Bugs
- Advanced Troubleshooting
These experts can be reached via any of the following methods.
- Email - report an error or request account audit - partnersuccess@vendasta.com
- Phone* - quick functionality confirmation - 1-844-955-6650
- Chat - Q & A - Partner Center or Resource Center
If you have a question regarding a third-party product, be sure to check out the direct contact details within Marketplace > Products > FAQ to save you time when reporting your concern.
*Phone support not provided to partners signed up for our Basic subscription. Please use email only.
Billing
Success On-Demand is always the best first step with questions regarding your invoice, pricing, and failed payments. However, we have a full accounting team ready to assist with questions regarding payment method, billing information, or unexpected charges. To contact the team directly, email billingsupport@vendasta.com.
Sales & Marketing
On top of the human power provided by Vendasta, please don't forget about the following resources:
- Resource Center - platform training, sales resources and FAQs
- Content Library - agency tools and case studies
- Vendasta Blog - agency insights and eBooks
- Weekly Webinar - new topic every Thursday
Feature and Resource Requests
If you have a great idea that you would like to share with our product management teams and our partner community, submit your suggestion in the Community. Common submissions include:
- Feature updates
- Marketplace product suggestions
- Marketing resource needs
The more traction on the suggestions, the more likely it will be developed by the Vendasta product team! Join the conversation via Feedback in Partner Center or access the Community at http://feedback.vendasta.com/.