ETA: Wednesday, March 28.
Positive online reviews are critical to the success of local businesses—people buy from the business with the best reviews. That’s why we’re excited to announce Customer Voice, a product that provides your clients with all the tools they need in order to win online.
With Customer Voice, your clients can:
- Generate more reviews: Send customized requests via email or text message to generate reviews on the sites that people use to make buying decisions.
- Collect customer feedback: Ask customers to share their feedback before sending them to a public review site. That way, your clients can encourage happy customers to share their experience online, and address unhappy customers offline.
- Improve SEO: Positive ratings are a major contributor to a business’s local ranking on Google. Customer Voice allows your clients to continuously generate new reviews in order to improve visibility in local search.
- Keep track of requests: Easily filter through customers so you can view the status of a request or determine if a follow-up is needed.
To learn more about the upcoming release of Customer Voice, contact your Partner Success Manager.