Positive online reviews are critical to the success of local businesses—people buy from the business with the best reviews. That’s why we’re excited to announce Customer Voice, a product that provides your clients with tools they need in order to win online.
With Customer Voice, your clients can:
- Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.
- Collect feedback to better their business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.
- Build a targeted presence across popular review sites: Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.
- Shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.
- Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.
SMS add-ons
3 SMS add-ons are available. Purchasing an add-on will allow your clients to request reviews via text message.
 |
200 SMS add-on |
 |
500 SMS add-on |
 |
1,000 SMS add-on |
To learn more about the release of Customer Voice, contact your Partner Success Manager.
Comments
4 comments
Hi,
Can you please explain what happens to the current 'Generate Reviews' functionality if a customer only has the 'Reputation Management' product? Will generating reviews now be an additional cost by having to purchase 'Customer Voice'?
Thanks
Jimmi
Hi Jimmi,
I've got in touch with your PSM, they'll be in contact with you to go over the launch of Customer Voice and answer any questions you may have!
Thanks,
Loni Goff
Product Marketing Specialist
Vendasta
Same question as Jimmi.
Please ask my PSM to make contact accordingly. Thanks.
Bob
We'll ask them to contact you Bob.
Thanks,
Renee Elder
Product Owner, Vendasta
Please sign in to leave a comment.