[Beta] Review Generation replaced by new Customer Voice product

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6 comments

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    Brian Searl

    Are we going to be charged extra for the basic features we already have?

  • Avatar
    Loni Goff

    Hi Brian,

    I've contacted your PSM to get in touch with you to go over these details. A more detailed email is being sent out to partners this week as well.

    Thanks!

    Loni Goff
    Product Marketing Specialist
    Vendasta

     

  • Avatar
    Robert Diaz

    So does this mean that you are taking some of the existing review generation features away and you are turning these into a paid addon?!

  • Avatar
    Loni Goff

    Hi Robert!

    Customer Voice will actually be a new product and include functionality that the current review generation doesn’t have. There will be paid add-ons for Customer Voice that include different size SMS packages.

    We’ve received a lot of feedback from our partners saying that they’d like to charge for review generation, so creating this product allows them to do that.

    It sounds like you’re interested in hearing more about this, so we’ve contacted your PSM and they’ll be in touch to go over more details.

    Thanks!

    Loni Goff
    Product Marketing Specialist
    Vendasta

  • Avatar
    Robert Diaz

    Loni. 

    Having add-ons for SMS packages are great, however I'm asking if the current email review generation will be affected on the paid reputation service.

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    Loni Goff

    Hey Rob

    Your PSM will be contacting you to take a look at your accounts and go over this with you.

    Thanks!

    Loni Goff
    Product Marketing Specialist
    Vendasta

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