Currently available to beta partners only.
What is new?
Starting January 30, beta partners will notice a brand-new review generation product in Marketplace called Customer Voice. Customer Voice will replace the current review generation tool in Reputation Management.
The beta version of Customer Voice will go live in Marketplace on January 30. This beta version will contain the features that are currently available in the review generation tool today.
Throughout the beta release, we'll be launching additional features:
This new feature allows your clients to manage customers from one convenient location.
In addition to contact info, they'll also be able to view the status and last sent date of a review request. The customers page also allows them to easily filter by request status, last requested date, and date created.
Starting March 14th, 3 new SMS add-ons will be available to beta partners. Purchasing an add-on will allow your clients to request reviews via text message.
200 SMS add-on
500 SMS add-on
1,000 SMS add-on
Where can your clients access it?
Customer Voice can be found in the Products tab, just like any other product. If an account has Customer Voice and Reputation Management, it can also be accessed straight through the Generate Reviews button under the Reviews tab in Reputation Management. This flow ensures a seamless experience for customers currently using the review generation tool.