FAQ: WordPress Dashboard Access & User Management in Website Pro

This article covers the most frequently asked questions about accessing the WordPress Dashboard through Website Pro, managing user roles, and understanding access to server-level files like .htaccess and robots.txt.

Q: How do I log into the WordPress Dashboard using Website Pro?

Accessing your WordPress Dashboard is handled securely through the Website Pro platform.

Clients:

• Log into Business App

• Go to My Products > Website Pro

• Click WordPress Dashboard

Partners (Admins):

1. Log into Partner Center

2. Navigate to the client’s account

3. Click Website Pro to launch the product

4. Click WordPress Dashboard

Q: How does Website Pro handle WordPress login?

Website Pro uses a custom SSO (Single Sign-On) integration to provide secure access to the WordPress Admin Dashboard:

• Clicking the “WordPress Dashboard” button generates a WordPress user that matches the Business App user.

• Unauthenticated access attempts to /wp-admin are redirected or denied.

• This login method enhances site security and centralizes user management.

Note: Plugins that alter or override login behavior—such as Rename wp-login.php—can interfere with Website Pro’s login system and should not be used. If a plugin locks you out, you can use SFTP access to remove it from your file system.

To disable the Website Pro login override, toggle off Hide Advanced Login under Advanced Tools in the Website Pro dashboard.

Q: How do I change a user’s role in WordPress?

There are two supported methods for updating a WordPress user’s role:

Option 1: Create via Business App

1. Create a Business App user.

2. Log in to WordPress as that user.

3. Navigate to Users > Edit User > Role, and assign a new role.

Option 2: Create in WordPress first

1. In WordPress, create a user with the same email as their Business App account.

2. Assign the desired role under Users > Role.

Important: The email addresses must match exactly between Business App and WordPress. If they differ, a duplicate user will be created.

Q: Can I edit the .htaccess file on Website Pro?

Website Pro is hosted on NGINX, which does not use .htaccess files (an Apache-only feature). While you can view the .htaccess file via SFTP, any changes made to it will have no effect.

This ensures platform-wide performance and security consistency.

Q: Is the robots.txt file accessible?

Yes, but only when using a custom domain.

• The robots.txt file is not accessible on:

  • The default Website Pro domain (yourbusiness.websitepro.hosting)

  • The staging domain (yourbusiness-staging.websitepro.hosting)

• The file is accessible when the site is live on a custom domain (e.g., www.yourbusiness.com/robots.txt)

This behavior supports white-labeling and privacy during development.