How do I reset and re-send a user's Business Center password?

There are three primary methods for resetting and re-sending a user's Business Center password:

Manually reset and re-send a user's password

The following method allows you to reset a user's password without automatically sending the new password to them. This is useful in situations where you have a separate means of correspondence with that user such as a separate email thread or phone discussion.

    1. Click BusinessesUsers tab.
    2. Find the user that you wish to reset the password for.
    3. Click on the Edit User icon under the Actions column.
    4. Enter the new password in both the Password and Confirm Password boxes.
    5. Click Save.

Once the new password has been saved, you can communicate the password to the user. Please be aware that passwords are case-sensitive.

Re-send Welcome Email with password reset link

This method allows you to send the Business Center Welcome Email to a user. In this Welcome Email, the user will have the option to reset their password.

    1. Click BusinessesUsers tab.
    2. Find the user that you wish to reset the password for.
    3. Click on the Re-send Welcome Email icon.
    4. Click OK.

The user will receive an email that appears as follows:

Once the user clicks on Sign into Business Center, they will be prompted to enter a new password:

Afterward, the user will be brought to the Business Center login screen.

Reset password from the Business Center login screen

Any user that does not remember their password can reset it by using the Forgot Password? option on the Business Center login screen:

    1. Access the Business Center login screen. If you do not know your Business Center URL, you will find it at the top of the Users tab.
    2. The user will need to enter the email address that their user is associated with and click Recover Password.
    3. An email will be sent to the user. There, they will need to click Reset Password.
    4. The user will be brought to a Reset Password screen. They will need to enter their new password in both boxes and click Submit.
    5. The user will then be brought to the Business Center login screen.
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