Managing the 10 Cornerstones of Digital Customer Success


You have a 5-20% probability of selling to a new prospect, and 60-70% of selling to an existing customer—customer service matters. While the medium has changed, the message hasn’t—customer service is about solving a problem for the customer. The difference now is that companies have to manage this communication across multiple channels.

Join Nykea Behiel as she explains why these 10 cornerstones of digital customer service are essential to keeping the door swinging and the till ringing!


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