A business’s information can be rejected for a variety of reasons. You can see the reason the data provider rejected the listing by clicking Show [Data Provider Name] History below the data provider's logo.
Some of the more common reasons for rejection include:
|Reason Listing was Rejected||Suggested Solution|
|A third party has already claimed the listing.||We will continue to request the claim on this listing until the third party releases it.|
|The zip code is not formatted properly.||Please check the zip code entered into the Business Profile as there is likely an error.|
|Address is not provided. The data providers have specific NAP data requirements, and will reject the listing if it does not meet this criteria.||Please ensure you have entered an address for this business.|
|Address could not be verified as a valid address||
If you are in the US, some providers will check the address provided against the USPS database. You can look yourself here:
|Data providers do not accept 1-800 numbers.||Some data providers reject all business listings with a 1-800 number. In order to be listed correctly with all the data providers, we recommend using a local number.|
While PO Boxes are accepted by several of the data providers, they are not recommended as customers cannot find your business if you've only provided a mailbox number.