Click the Respond button or the title of the review to go to the review on that site.
From there, you will need to follow that site’s requirements for responding to reviews. Two exceptions to this are the My Listing page, as well as Google Maps and Facebook. For both of these sources, you can write up and post your review response from Reputation Management. Note that in order to do this with Google Maps or Facebook reviews, the relevant Google My Business account or Facebook account must be authenticated in the platform.
If you are ever at a loss as to how to respond to either a positive or a negative review, you can click the associated tooltip to be provided with helpful suggestions as to how to proceed.