Oct. 18, 2017: Display reviews from top sites on your clients' websites

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19 comments

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    David Cuff

    Why is this new feature an add-on cost for Partners? Should be standard with Reputation Management.

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    Robert Diaz

    How is this a paid addon? - We are already pay for Digital Reputation which has the widget as part of the paid service. Any technology update to an existing paid service should be included.

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    Renee Elder

    Hi David and Robert, thank you for your comments. As we were building out this feature, we worked closely with a small group of partners who saw a lot of value in this feature. In fact, they felt it was so valuable, one of the things they requested was that we allow them the ability to resell this to their customers (anywhere from $25-90/month, for reference). They were using competing products like Rich Plugins that cost them up to $90/month, so for an extra few dollars each month, they were excited about the idea that they could offer this as an up-sell or bundle in with a website package. We've invested development effort to build it in such a way that it brings additional SEO value to any website it's added to while remaining competitive with other products that offer the same service. At the same time, we know not all partners want to offer it in the same way and would appreciate any feedback you have. Please feel free to email me directly at relder@vendasta.com or discuss with your success rep and I can get in touch with them.

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    Robert Diaz

    Thanks for explaining, I have some questions: 1. You mention additional SEO value, please explain how and/or add explanation to the post itself. (a video would be nice). 2. How much is this addon for partners?

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    Renee Elder

    Sure, we will add an explanation to the post to ensure that it's clear how it adds SEO value. We can also look into whether we can put together a video.

    The add-on for partners is $5/account.

    Please let me know if you have any other questions and I'd be happy to help answer them.

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    Robert Diaz

    Thank you.

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    Chris Frank

    I'm also a little disappointed that this is a paid add-on. Also, I don't see the activate option.

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    Kevin McDonald

    I was a little disappointed to learn that this was a paid add-on as well...at first. I'm using a little imagination here, but...Vendasta would have some initial dev costs as well as ongoing costs to maintain any APIs between the review platforms and the widget. That's how we are explaining the added cost to our clients. Most of the competing review management services, and there are a bunch, do not publish their pricing. To find out what they charge you have to start a free trial or contact the vendor. There are some that do publish, and those that have a similar feature seem to have pricing in the $50 per month to $99 per month range - 'to start'. Who knows what 'to start' means, but like most, I suspect there will be sufficiently significant product limitations that a price upgrade is lurking just around the corner. We are promoting the add-on for $10 a month on top of our packages and I don't expect much trouble explaining the cost and benefit.

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    Megan Wingate

    Chris, this add-on is still "Coming Soon". Our anticipated release date is Oct 18.

    Thanks to everyone who commented! It's great to see such interest in this add-on. If you have any other questions, feel free to email me directly mwingate@vendasta.com.

    Megan Wingate
    Product Marketing Specialist
    Vendasta

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    Renee Elder

    Robert,

    We've added an FAQ about how the display widget will improve SEO. Here is the link: https://support.vendasta.com/hc/en-us/articles/115013530568

    If you have any other questions, feel free to email me direct relder@vendasta.com

    Thanks,
    Renee Elder
    Product Manager
    Vendasta

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    Joshua Blyth

    I agree, disappointed that this is a paid add on. This should be part of the evolution of the widget, it was pretty primitive to begin with. Renee, as for the Rich Plugins widget, their reviews plugins are quite a bit more feature rich, and the $89 fee you were referring too is one time, not monthly.

    If there were more features, eg, it might be worth the cost, however it's still pretty primitive, unless I am missing something.

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    Megan Wingate

    Thanks for your feedback Joshua!

    Appreciate your insight. We would love to hear more from you on this. We will have your Partner Success Manager reach out directly.

    Megan Wingate
    Product Marketing Specialist
    Vendasta

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    Scot Small

    Bad move to be charging extra for this...not sure who the "partners" where but it seems to me that greed got the best of them...this should have been a simple upgrade offered at no extra cost which would have made us look really good to our current clients and develop more trust that we would be taking care of them in the future without nickle and diming them to death. SOOOOO disapointed in this.

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    Renee Elder

    Thanks for your feedback Scot.

    Your Partner Succes Manager and I tried to connect with you yesterday to hear more on your thoughts about the widget. We'd love to set up a time to go over this.

    Renee Elder
    Product Manager
    Vendasta

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    John Weber

    Disappointed as well. As it is now, many clients don't see the value of adding a relatively un-customizable widget to their site that only displays 1st party reviews. At first I thought this would be the "now you see the value" functionality but unfortunately, given our pricing structure, not at the additional cost to the account. Oh well.

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    Jeff Moore

    I cant tell you how disappointed I am in Vendasta. This is just how the product should work "Displaying" reviews from Google and other sites". It will never add 30% extra value to the existing product. There is just no way that your product team thinks that Reviews is 100% as a product and that it is time to start adding to the cost.
    And the idea that linking it to SEO improvements because of Schema markup...There is not one single sherd of evidence of this. Google does not release this information. So are we to expect that EVERY add on is no $5 US?

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    Renee Elder

    Thanks for your feedback John and Jeff!

    I can appreciate your concern. We will have your Partner Success Manager reach out directly.

    Renee Elder
    Product Manager
    Vendasta

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    Robert Diaz

    Hi guys. I have seen the preview of how this addon will work and show here https://nextgeninstall.com/ and frankly even though it does accomplish what was promised, it is not very appealing or user friendly at all.

    At first, like most people here I was disappointed at this being a paid addon, however after doing more research I found that this indeed is a stand-alone service by a couple of SaaS companies. 

    I think that you should keep this as a valuable addon, however you should improve it and add more options to it so the value it brings is not an issue anymore. Remember that "price is only an issue in the absence of value" an this is the best example as people don't even think this is worth $5 more.

    Here are some improvements you can do to accomplish this:

    1. Allow list and grid mode as shown on this premium service https://embedsocial.com/demos/combo-feed-facebook-google-reviews/

    2. Add user's profile image so it feels more personal

    3. Add pagination options

    4. Add more design templates as amazing as this cheap one-time WP plugin https://goo.gl/oag6s3

    If you guys do this you will see that A LOT more people will upgrade to this addon.

    Thanks

     

     

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    Renee Elder

    Hi Robert,

     

    This is great feedback.  We actually have improvements to the display widget on our roadmap.  We will include the sites you listed as additional examples of how we could add to the widget's customization.

     

    Thanks,

    Renee Elder

    Product Owner, Vendasta

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