Sep. 13, 2017: Products appearing inactive in Concierge

Overview

On Sep. 12, 2017, at 1:00pm CST we received a report that active products were appearing as inactive in Concierge.  The issue was escalated to critical priority. 

August. 13, 2017, at 9:59am CST:  Another report was received which indicated that certain actions in Concierge are being hindered by this issue.  The issue is our highest priority item.

Root Cause

Initial investigations indicate that data between products and Concierge is not being synchronized quickly enough proper functioning in the platform.  More details will be revealed as they become available.

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