How can I request my client's approval for review responses?

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Before responding to a customer review on behalf of your clients, your digital agents may need to contact those clients for approval. Your agents can send emails directly from Review tasks in Concierge!

How does it work?

Your digital agents can send the request for approval from any Review task. Simply enter a greeting and signature, and then click Send for Approval.

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A mock of the request for approval within a Review task. Note: Design is not final.

The email will be delivered to all Business Center users and notification recipients on that account, provided they have the 'Review Response Approval' enabled in their notification settings.

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This email will include:

  • A custom greeting
  • The source of the review
  • The name of the reviewer
  • The body of the email (e.g. "Please approve within 24 hours")
  • The content of the review
  • A signature

Once the email is sent, Concierge will record the time within a public note for that task, and then change the task status to “Waiting on Customer.”

For additional details on how to enable 'Review Response Approval' in the Notification Settings, please click here!

 
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