[FIXED] Apr. 13, 2017: Intermittent Disruptions to Platform

Overview

On April 14th, we experienced intermittent disruptions in various sections of the Platform. This was resolved the same day, and a strategy to prevent these issues going forward has been discussed.

Timeline

The issue began at 10:00 AM CST and was completely resolved by 2:40 PM CST. The platform was largely accessible during this time, but users may have experienced occasional outages.

Root Cause

A process related to Brand Analytics exceeded quota due to the large amount of locations in a single region withing one brand report. Limits are being implemented, and additional monitoring is in place.

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