What is it?
Artificial intelligence has been integrated into the Manage Reviews functionality in Reputation Management to allow users to quickly create a review response using AI-generated content. This feature works for accounts with Reputation Management Pro that have either Google or Facebook connected.
Why is this important?
Streamlines the process when a Partner or a user wants to quickly respond to a review in Google or Facebook to save time, improve the ease of content creation, reduce research needed, and allow users to interact with their audiences faster.
How does it work?
Go to Reputation Management dashboard the click "Reviews" --> "Manage Reviews" in the main menu. Filter reviews by Google or Facebook and "Without Responses" to display the reviews that require a response. Look for the "Suggest Response" and select that:
After clicking "Suggest Response" the AI will generate a response:
After the AI response is generated, the user can make edits or changes to it. If the user is satisfied with the response, simply click the "Respond" button.
When is it available?
This feature is now available to all Partners with clients that have Reputation Management Pro activated.